Terms & Conditions
Goods are provided in good faith. If faulty they will be replaced with the same or similar item. Cut fabric is not returnable unless faulty.
Delivery of Goods
Goods are delivered by Australia Post. Normal delivery times may vary but should range between 5 and 10 days. Express Post delivery is between 2 and 5 days.
International orders are dependent upon carrier and import inspections. These can take up to 3-4 weeks, Airmail, Seamail is longer.
No private details of customers are forwarded to any organisation other than what is required by their card provider to process the purchase.
Once orders are shipped all card details are destroyed, we do not hold any card details of customers in store or on file.
Use of your Personal Information
Dragonfly Fabrics collects and uses your personal information to deliver the services you have requested. We do not sell, rent or lease its customer lists to third parties. Dragonfly Fabrics may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Dragonfly Fabrics may share data with trusted partners to help us provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Dragonfly Fabrics, and they are required to maintain the confidentiality of your information.
Melbourne IT on behalf of Dragonfly Fabrics keeps track of the pages our customers visit within our website, in order to determine what services are the most popular and to enable us to best tailor our site to your needs.
Dragonfly Fabrics will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the company or the site; (b) protect and defend the rights or property of The company; and, (c) act under exigent circumstances to protect the personal safety of users of www.dragonfabric.com, or the public.
Security of information held
Dragonfly Fabrics uses an Internet Gateway Provider, SecurePay, to process your payments. Dragonfly Fabrics does not have access to your card data. SecurePay secures your personal information from unauthorized access, use or disclosure. SecurePay secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit)."